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Tag Archives: call center staffing
Tips for Managing Shifting Inbound Call Volumes and Staff Costs
Last week I provided several tactics your company can use to improve the performance of your inbound call-center reps. This week, I examine another key performance area in your inbound call center: how your call-center management team reacts to shifting … Continue reading
Posted in Catalog Marketing
Tagged call center staffing, catalog marketing, direct marketing
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