Tag Archives: direct marketing

Catalogs Go Back to the Future

I'm a longtime cataloger marketer, and I'm intrigued at how the new generation of e-commerce marketers are beginning to sound more and more like circulation managers. I took part in a meeting the other day where performance variables of a … Continue reading

Posted in Others | Tagged , , | Leave a comment

RFMPCP … What?

I recently met with an experienced B-to-B direct marketer to talk about what his company is doing to “get more with less.” It's a common theme these days. We discussed how many marketers, particularly new e-marketers, weren't paying enough attention … Continue reading

Posted in Others | Tagged , , , , | Leave a comment

Is 'Batch and Blast' Your E-Mail Strategy?

Lately I've heard a number of B-to-B catalogers complain about falling e-mail response rates and rising unsubscribe rates. It very quickly comes to light that, for the most part, they're following a “batch and blast” e-mail strategy. They form an … Continue reading

Posted in Others | Tagged , , | Leave a comment

How to Keep Your Job … and Your Business

1. Are you using RFM analysis to refine your circulation plan on a monthly basis? 2. Are you enhancing your RFM analysis with product purchased and order channel data? 3. Does your Web site work? (This question may sound silly, … Continue reading

Posted in Others | Tagged , , | Leave a comment

Ask Your Vendor Partners for Help

Last week I provided several tactics your company can use to improve the performance of your inbound call-center reps. This week, I examine another key performance area in your inbound call center: how your call-center management team reacts to shifting … Continue reading

Posted in Others | Tagged , , | Leave a comment

Tips for Managing Shifting Inbound Call Volumes and Staff Costs

Last week I provided several tactics your company can use to improve the performance of your inbound call-center reps. This week, I examine another key performance area in your inbound call center: how your call-center management team reacts to shifting … Continue reading

Posted in Catalog Marketing | Tagged , , | Leave a comment

How to Improve the Productivity of Your Inbound Call-Center Reps

It's no secret that there's no better time to sell to your customers than when they're already calling to order from you. When they call to place orders, they're open to you initiating a consultative selling conversation. It's also no … Continue reading

Posted in Catalog Marketing | Tagged , , | Leave a comment

Hope Isn't a Strategy

We're hearing a lot about hope these days. Barack Obama was elected on that word more than any other. While hope and a vision for the future are necessary parts of any business strategy, they're not a strategy in and … Continue reading

Posted in Catalog Marketing | Tagged , , , | Leave a comment

Happy New Year?

Given the lackluster sales that most B-to-B catalogers are experiencing, many are wondering just how happy, or sad, 2009 will be. Clearly the marketplace has shifted in a way we've never seen before. But everyone knows one thing's for sure: … Continue reading

Posted in Catalog Marketing | Tagged , , , | Leave a comment

6 Tips to Increase Your Productivity in 2009

As many catalog/multichannel B-to-B and B-to-C marketers do their annual planning and budgeting for 2009 right about now, I suspect many are having a difficult time given the events of the past six months. Who really knows what 2009 will … Continue reading

Posted in Catalog Marketing | Tagged , | Leave a comment