Tag Archives: call center productivity

Are Your Call-Center Reps Performing?

When times are tough, B-to-B marketers need to stay close to their customers via their call-center reps. On the front lines, reps hear customer objections, concerns and moods. Marketers will want to stay informed to develop sales tactics and offers … Continue reading

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8 Tips to Improve Call-Center Productivity

I visit at least one catalog company each week as part of my job. I always ask for the tour — it’s my favorite part of the visit. More often than not, I’m shocked at the overall state of many … Continue reading

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